Stuck on identity verification for my claim, dental hygienist here

I do not have a current driver's licence and they want one. I have been trying to stay organised about it. Nobody answers the phone. Do I need an appointment?

Try a different device and good lighting for the photo. My first three failed because of glare.

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.