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Stuck on identity verification for my claim

  • Quinn Okonkwo

    5/11/2026, 10:07:39 AM

    My claim has been on hold for 12 weeks because the identity check will not accept my documents. Thank you in advance. Nobody answers the phone. Do I need an appointment?

  • Riley Okonkwo

    9/28/2026, 7:11:03 PM

    Thanks for writing this out. I went through something close to it 7 months ago, and it settled down once I kept a simple log of every call and form.

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