Stuck on identity verification for my claim, data-entry clerk here

I was asked to verify my identity and the site keeps rejecting my photo ID. Any experience at all would help. Nobody answers the phone. Do I need an appointment?

Write down the date and reference number each time you try. They asked for it when I finally got through.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.