Thread
Stuck on identity verification for my claim (Dallas)
Elif Abara
9/22/2026, 4:57:28 PM
My claim has been on hold for 11 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?
Bhavna Abara
9/28/2026, 1:15:12 PM
Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.
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