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Stuck on identity verification for my claim

Zara Andersson · 2026-06-29T14:44:35.223Z

My claim has been on hold for 20 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. Nobody answers the phone. Can another ID be used?

Zara Andersson
6/29/2026, 4:44:35 PM
My claim has been on hold for 20 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. Nobody answers the phone. Can another ID be used?
Lukas Andersson
9/26/2026, 2:41:12 PM
Keep everything in writing and save the confirmation numbers. It saved me later.

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