Stuck on identity verification for my claim

I was asked to verify my identity and the site keeps rejecting my photo ID. Any experience at all would help. I tried the online option twice and the app crashed. Do I need an appointment?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.