Stuck on identity verification for my claim (Columbus)

My claim has been on hold for 8 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. The in-person office has long lines.

Try a different device and good lighting for the photo. My first three failed because of glare.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.