Stuck on identity verification for my claim (Cleveland)

I do not have a current driver's licence and they want one. There are 16 people counting on me, so I am trying to be careful. The in-person office has long lines.

Thanks for writing this out. I went through something close to it 9 months ago, and it settled down once I kept a simple log of every call and form.

Try a different device and good lighting for the photo. My first three failed because of glare.