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Stuck on identity verification for my claim (Charlotte)

Taylor Baptiste · 2026-04-18T17:33:44.751Z

My claim has been on hold for 22 weeks because the identity check will not accept my documents. It has been a long 22 weeks. Nobody answers the phone. Can another ID be used?

Taylor Baptiste
4/18/2026, 7:33:44 PM
My claim has been on hold for 22 weeks because the identity check will not accept my documents. It has been a long 22 weeks. Nobody answers the phone. Can another ID be used?
Alex Baptiste
9/22/2026, 10:00:24 PM
What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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