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Stuck on identity verification for my claim

  • Wren Haddad

    8/25/2026, 10:26:08 PM

    My claim has been on hold for 8 weeks because the identity check will not accept my documents. I am in Pittsburgh, in case local advice matters. I tried the online option twice and the app crashed.

  • Thea Haddad

    9/24/2026, 6:02:31 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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