Thread
Stuck on identity verification for my claim, bookkeeper here
Alex Baptiste
6/16/2026, 2:26:04 PM
My claim has been on hold for 21 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?
Wren Choudhury
9/19/2026, 6:06:47 PM
What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.
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