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Stuck on identity verification for my claim (Birmingham)

Oluwaseun Rasmussen · 2026-07-21T09:21:58.678Z

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 11 weeks. I tried the online option twice and the app crashed.

Oluwaseun Rasmussen
7/21/2026, 11:21:58 AM
I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 11 weeks. I tried the online option twice and the app crashed.
Amara Rasmussen
9/20/2026, 4:52:16 AM
What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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