Stuck on identity verification for my claim, barista here

My claim has been on hold for 23 weeks because the identity check will not accept my documents. The in-person office has long lines.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

Thanks for writing this out. I went through something close to it 9 months ago, and it settled down once I kept a simple log of every call and form.