Stuck on identity verification for my claim, barista here

I do not have a current driver's licence and they want one. I have read a lot of threads here and could not find my exact situation. I tried the online option twice and the app crashed. What finally worked for you?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.