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Stuck on identity verification for my claim (Austin)

Jordan Kojima · 2026-09-04T01:51:27.950Z

My claim has been on hold for 21 weeks because the identity check will not accept my documents. It has been weighing on me all week. Nobody answers the phone.

Jordan Kojima
9/4/2026, 3:51:27 AM
My claim has been on hold for 21 weeks because the identity check will not accept my documents. It has been weighing on me all week. Nobody answers the phone.
Yara Jansen
9/18/2026, 11:25:15 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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