Stuck on identity verification for my claim - any advice?

I do not have a current driver's licence and they want one. I would rather hear the honest version than the polite one. The in-person office has long lines. What finally worked for you?

Write down the date and reference number each time you try. They asked for it when I finally got through.

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.