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Stuck on identity verification for my claim - any advice?

Bhavna Halvorsen · 2026-08-15T17:34:25.004Z

I was asked to verify my identity and the site keeps rejecting my photo ID. Thank you in advance. I tried the online option twice and the app crashed. Can another ID be used?

Bhavna Halvorsen
8/15/2026, 7:34:25 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. Thank you in advance. I tried the online option twice and the app crashed. Can another ID be used?
Freya Halvorsen
9/20/2026, 4:38:41 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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