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Stuck on identity verification for my claim - any advice?

Mateo Haddad · 2026-09-05T00:42:29.945Z

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 4 weeks. I tried the online option twice and the app crashed. What finally worked for you?

Mateo Haddad
9/5/2026, 2:42:29 AM
I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 4 weeks. I tried the online option twice and the app crashed. What finally worked for you?
Nadia Haddad
9/24/2026, 9:23:34 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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