Stuck on identity verification for my claim - any advice?

I do not have a current driver's licence and they want one. I am in Toledo, in case local advice matters. I tried the online option twice and the app crashed. Can another ID be used?

Try a different device and good lighting for the photo. My first three failed because of glare.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.