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Stuck on identity verification for my claim - any advice?

Kenji Farrow · 2026-05-02T19:32:54.867Z

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been weighing on me all week. I tried the online option twice and the app crashed.

Kenji Farrow
5/2/2026, 9:32:54 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. It has been weighing on me all week. I tried the online option twice and the app crashed.
Priya Farrow
9/17/2026, 5:41:03 AM
Keep everything in writing and save the confirmation numbers. It saved me later.

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