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Stuck on identity verification for my claim - any advice?

Kira Farrow · 2026-05-03T06:37:24.101Z

My claim has been on hold for 5 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?

Kira Farrow
5/3/2026, 8:37:24 AM
My claim has been on hold for 5 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?
Hana Farrow
9/27/2026, 12:46:45 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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