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Stuck on identity verification for my claim - any advice?

Hana Jansen · 2026-08-28T19:10:54.872Z

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 15 weeks. I tried the online option twice and the app crashed. What finally worked for you?

Hana Jansen
8/28/2026, 9:10:54 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 15 weeks. I tried the online option twice and the app crashed. What finally worked for you?
Elif Jansen
9/28/2026, 4:57:38 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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