Stuck on identity verification for my claim after 8 years as a pharmacy technician

My claim has been on hold for 14 weeks because the identity check will not accept my documents. The in-person office has long lines. What finally worked for you?

Try a different device and good lighting for the photo. My first three failed because of glare.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.