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Stuck on identity verification for my claim after 7 years as a software tester

Kira Marchetti · 2026-09-07T07:16:09.057Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I do not usually post, so bear with me. I tried the online option twice and the app crashed. Do I need an appointment?

Kira Marchetti
9/7/2026, 9:16:09 AM
I was asked to verify my identity and the site keeps rejecting my photo ID. I do not usually post, so bear with me. I tried the online option twice and the app crashed. Do I need an appointment?
Hana Marchetti
9/23/2026, 1:09:41 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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