Stuck on identity verification for my claim after 7 years as a machine operator

I do not have a current driver's licence and they want one. I do not usually post, so bear with me. I tried the online option twice and the app crashed. Do I need an appointment?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.