Stuck on identity verification for my claim after 6 years as a software tester

I was asked to verify my identity and the site keeps rejecting my photo ID. I would rather hear the honest version than the polite one. I tried the online option twice and the app crashed. What finally worked for you?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Write down the date and reference number each time you try. They asked for it when I finally got through.