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Stuck on identity verification for my claim after 4 years as an IT help-desk technician

Quinn Bergstrom · 2026-06-05T10:03:20.736Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I am in Boise, in case local advice matters. I tried the online option twice and the app crashed. Do I need an appointment?

Quinn Bergstrom
6/5/2026, 12:03:20 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. I am in Boise, in case local advice matters. I tried the online option twice and the app crashed. Do I need an appointment?
Riley Bergstrom
9/25/2026, 12:39:07 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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