Stuck on identity verification for my claim after 4 years as a store manager

I do not have a current driver's licence and they want one. I am in Columbus, in case local advice matters. Nobody answers the phone. Do I need an appointment?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Write down the date and reference number each time you try. They asked for it when I finally got through.