Stuck on identity verification for my claim after 4 years as a sales associate

My claim has been on hold for 15 weeks because the identity check will not accept my documents. It has been weighing on me all week. The in-person office has long lines.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.