Stuck on identity verification for my claim after 18 years as a line cook

I was asked to verify my identity and the site keeps rejecting my photo ID. I worked as a line cook before this. Nobody answers the phone. Do I need an appointment?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.