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Stuck on identity verification for my claim after 18 years as a bank teller

Alex Marchetti · 2026-05-21T04:56:50.196Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. What finally worked for you?

Alex Marchetti
5/21/2026, 6:56:50 AM
I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. What finally worked for you?
Wren Adeyemi
9/26/2026, 10:07:18 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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