Stuck on identity verification for my claim after 16 years as an accounts payable clerk

I do not have a current driver's licence and they want one. There are 16 people counting on me, so I am trying to be careful. Nobody answers the phone. Do I need an appointment?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.