Stuck on identity verification for my claim after 16 years as a warehouse supervisor

I do not have a current driver's licence and they want one. This is my first time dealing with any of this. The in-person office has long lines. What finally worked for you?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.