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Stuck on identity verification for my claim after 16 years as a call-centre agent

Amara Adeyemi · 2026-05-02T04:59:21.053Z

My claim has been on hold for 22 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?

Amara Adeyemi
5/2/2026, 6:59:21 AM
My claim has been on hold for 22 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?
Wei Adeyemi
9/24/2026, 4:14:41 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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