Stuck on identity verification for my claim after 15 years as a forklift operator

My claim has been on hold for 16 weeks because the identity check will not accept my documents. The in-person office has long lines. Can another ID be used?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.