Stuck on identity verification for my claim after 14 years as an accountant

I do not have a current driver's licence and they want one. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Do I need an appointment?

Try a different device and good lighting for the photo. My first three failed because of glare.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.