Stuck on identity verification for my claim after 13 years as an HR coordinator

I do not have a current driver's licence and they want one. I am in Little Rock, in case local advice matters. I tried the online option twice and the app crashed. Can another ID be used?

Keep everything in writing and save the confirmation numbers. It saved me later.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.