Stuck on identity verification for my claim after 13 years as a warehouse supervisor

I was asked to verify my identity and the site keeps rejecting my photo ID. The in-person office has long lines. What finally worked for you?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.