Stuck on identity verification for my claim after 13 years as a paralegal

I do not have a current driver's licence and they want one. Thank you in advance. Nobody answers the phone. Can another ID be used?

Thanks for writing this out. I went through something close to it 13 months ago, and it settled down once I kept a simple log of every call and form.

Write down the date and reference number each time you try. They asked for it when I finally got through.