Stuck on identity verification for my claim after 12 years as a quality inspector

My claim has been on hold for 5 weeks because the identity check will not accept my documents. I am in Albuquerque, in case local advice matters. I tried the online option twice and the app crashed.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.