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Stuck on identity verification for my claim after 12 years as a marketing coordinator

Kenji Adeyemi · 2026-07-23T02:34:17.316Z

I do not have a current driver's licence and they want one. I tried the online option twice and the app crashed. Can another ID be used?

Kenji Adeyemi
7/23/2026, 4:34:17 AM
I do not have a current driver's licence and they want one. I tried the online option twice and the app crashed. Can another ID be used?
Priya Adeyemi
9/28/2026, 10:22:10 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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