Stuck on identity verification for my claim after 12 years as a janitorial supervisor

My claim has been on hold for 7 weeks because the identity check will not accept my documents. There are 12 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. What finally worked for you?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.