Stuck on identity verification for my claim after 11 years as a quality inspector

I was asked to verify my identity and the site keeps rejecting my photo ID. I would rather hear the honest version than the polite one. I tried the online option twice and the app crashed. What finally worked for you?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.