Stuck on identity verification for my claim after 11 years as a marketing coordinator

I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

Thanks for writing this out. I went through something close to it 12 months ago, and it settled down once I kept a simple log of every call and form.