Stuck on identity verification for my claim after 10 years as a medical assistant

My claim has been on hold for 8 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. Nobody answers the phone. Do I need an appointment?

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.