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Stuck on identity verification for my claim after 10 years as a hotel front-desk agent

Mei Nakamura · 2026-07-01T21:26:30.309Z

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 5 weeks. I tried the online option twice and the app crashed. Can another ID be used?

Mei Nakamura
7/1/2026, 11:26:30 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 5 weeks. I tried the online option twice and the app crashed. Can another ID be used?
Yuki Nakamura
9/21/2026, 3:44:17 PM
What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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