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Stuck on identity verification for my claim, administrative assistant here

Nadia Delacroix · 2026-05-01T16:00:22.702Z

I was asked to verify my identity and the site keeps rejecting my photo ID. Any experience at all would help. Nobody answers the phone. Can another ID be used?

Nadia Delacroix
5/1/2026, 6:00:22 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. Any experience at all would help. Nobody answers the phone. Can another ID be used?
Kenji Delacroix
9/23/2026, 12:21:20 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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