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Stuck on identity verification for my claim

  • Avery Munoz

    9/7/2026, 4:54:30 AM

    My claim has been on hold for 26 weeks because the identity check will not accept my documents. There are 12 people counting on me, so I am trying to be careful. Nobody answers the phone. Do I need an appointment?

  • Casey Munoz

    9/18/2026, 11:23:40 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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