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Stuck on identity verification for my claim

  • Dara Iyer

    4/27/2026, 7:39:54 PM

    My claim has been on hold for 22 weeks because the identity check will not accept my documents. I do not usually post, so bear with me. I tried the online option twice and the app crashed. Do I need an appointment?

  • Anya Iyer

    9/24/2026, 4:29:51 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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