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Stuck on identity verification for my claim

Priya Hovland · 2026-06-11T13:33:59.113Z

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 24 weeks. I tried the online option twice and the app crashed. Can another ID be used?

Priya Hovland
6/11/2026, 3:33:59 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 24 weeks. I tried the online option twice and the app crashed. Can another ID be used?
Jamie Hovland
9/17/2026, 4:05:45 AM
What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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